• The administration of the Qassim Region Municipality portal committed to providing and making available electronic services during all days of the week, to include even holidays and vacations.
• The beneficiaries' requests are dealt with fairly and confidentially, and the necessary response is made through the system and through text messages or e-mail, according to the need and the type of service.
• The electronic portal allows the registration of an account for the user, through which he can submit requests to benefit from the services, systems and applications provided by the Secretariat through the electronic portal, and he can follow up the status of applications through his account.
• The registration must be identical to the basis of the identity, and the data entered must be correct, noting that the incorrectness of the entered or attached data leads to the exclusion of the application.
• The applicant bears full responsibility for his choices, and the responsibility for compliance with the relevant regulations and regulations governing services, and in the event of their violation, the applicant places himself before legal accountability without any responsibility on the Secretariat, and the violating applications are excluded.
• In the event that any application is accepted, the applicant will be notified of the application via his e-mail registered in the portal, or via text messages, and it is also possible to inquire about the status of the application through the account registered in the portal.
• The visitor's access to the Qassim Region Municipality portal is considered an approval and approval of all the terms and conditions of use contained therein.

• The Qassim Municipality is committed to interacting with valid messages and requests and communicating with their owners within the specified timeframe, which may vary depending on the case.
• Qassim Municipality is committed to accountability for any shortcomings in responding to messages and requests from beneficiaries.
• Qassim Municipality ensures complete privacy and confidentiality​ in handling beneficiary requests.
• Qassim Municipality is committed to resolving login issues or any problems related to accessing any section of the portal.
• Qassim Municipality reserves the right to exclude non-compliant requests or those containing incorrect data.
• Qassim Municipality reserves the right to temporarily disable certain services or systems for maintenance or other reasons.
• Visitors to the Qassim Municipality portal are prohibited from accessing it with the intent to harm or corrupt any of its contents.
• The Qassim Municipality​ encourages portal visitors to report any deficiencies ​or errors to improve and develop the content.
• The applicant bears full responsibility for their choices and for complying with relevant regulations and service policies. In case of violations, the applicant will be legally accountable without any liability on the Municipality.

Privacy and confidentiality of information 

 The Qassim Region Municipality is keen to keep the confidentiality and privacy of user information at the top of the list of priorities. Privacy policies and confidentiality of information are among the conditions for using the website of the Qassim Region Municipality. For more information about privacy and confidentiality, you can visit the privacy policy page.​

The validity period of the agreement​

The service level agreement remains valid from the date of its publication in the electronic portal of the Municipality of Qassim Region.

Providing mechanisms for communication, support and support

The portal includes a section for support and assistance to beneficiaries, and this section provides all the help that the visitor of the electronic portal needs, so information has been added about each service, common questions, and a user guide. In case of need for more information, a question can be added via the frequently asked questions page, or contact us via the contact us Page.

Expected time to close the request:​​